As an integrated regulator, FSCO provides services related to a number of different financial services sectors.
If you have a general inquiry regarding
please use the following contact information:
Address
Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
P.O. Box 85
Toronto, Ontario, M2N 6L9- Telephone: 416-250-7250
- Toll free: 1-800-668-0128
- Fax: (416) 590-7070
- TTY: 1-800-387-0584
- Email: contactcentre@fsco.gov.on.ca
- Feedback
FSCO Regular Business Hours:
Monday through Friday, 8:00 a.m. to 5:00 p.m.
Its main reception area is located on the 17th floor.
The following provides specific contact information depending on the nature of your inquiry, In order to serve you better:
5160 Yonge Street is on the south-west corner of Yonge Street and Park Home Avenue, half way between Sheppard Avenue and Finch Avenue, in Toronto. It is just north of Mel Lastman Square.
View a map on Google.
By Subway
We are located at North York Centre station, on the Yonge-University-Spadina line.
Accessible directions:
- Exit North York Centre station and take the elevator from the platform to the station exit.
- At the station exit, located underground, proceed through the doors to the Empress Walk building and take the elevators near the entrance of Loblaws to get to street level.
Note: You may want to call the Empress Walk building at 416-910-4754 to make sure the elevator is working.
- At street level, you will need to exit the building and cross over to the northwest corner of Yonge Street and Park Home Avenue, where our offices are located in 5160 Yonge Street
For more information on accessibility at the station, visit www.ttc.ca
By TTC Bus
Our offices are located along bus route 97 Yonge.
- Travelling southbound, the exit stop is at Park Home.
- Travelling northbound, exit at the Empress Walk stop.
Accessibility:
Buses on this route are accessible. Accessible buses can be identified by:
- the blue international wheelchair symbol on the front side corner of the vehicle,
- and by the blue lights on either side of the route destination sign above the windshield.
By GO Bus
- On southbound bus routes, the closest stop is Yonge & Park Home.
- On northbound bus routes, the closest stop is Yonge & Empress Walk.
For information on the accessibility of specific buses, contact GO Transit at 416-869-3200 or check www.gotransit.com.
Parking
The entrance to the closest car park is located on the north side of the building on Park Home Avenue, west of Yonge Street. Disabled parking is available and elevators to our lobby are located on every level except P5.
Parking rates are $3 per half hour up to a maximum of $14 for the day.
Accessible Alternatives
For information on accessibility at FSCO, please visit our Accessibility Standards For Customer Service page
Financial Hardship Unlocking Inquiries
In certain situations it is possible to apply for special access to money in an Ontario-regulated locked-in account, life income fund or locked-in retirement income fund. Information is available on this website or by calling FSCO's Contact Centre.
Financial Services Commission of Ontario (FSCO)
Contact Centre
5160 Yonge Street
Box 85, 4th floor
Toronto, Ontario, M2N 6L9
Phone: (416) 250-7250
Toll free: 1-800-668-0128
Fax: (416) 226-7880
E-mail: contactcentre@fsco.gov.on.ca
Automobile Insurance Dispute Resolution (DRS) Inquiries
Dispute Resolution Services is the FSCO branch that helps claimants and insurance companies resolve disputes related to statutory accident benefits as a result of a motor vehicle accident. Its mandate is to provide timely, cost-effective and fair dispute resolution services for claimants and insurance companies. Services include mediation, arbitration, neutral evaluation, appeal, and variation and revocation.
Financial Services Commission of Ontario (FSCO)
Dispute Resolution Services Branch
5160 Yonge Street
Box 85, 14th floor
Toronto, Ontario, M2N 6L9
DRS General Inquiries
Phone: (416) 250-6714
Toll free: 1-800-517-2332
Fax: (416) 590-7077
E-mail: contactcentre@fsco.gov.on.ca
Mediation Inquiries
Phone: (416) 590-7210
Toll free: 1-800-517-2332
Fax: 416-590-7077
Arbitration Inquiries
Phone: (416) 590-7202
Toll free: 1-800-517-2332
Fax: 416-590-8462
Appeal Inquiries
Phone: (416) 590-7222
Toll free: 1-800-517-2332
Fax: 416-590-7077
General Pension Inquiries
In Ontario, all employers who establish pension plans must register them with FSCO. The Pension Plans Branch provides support to the Superintendent in the administration of the Pension Benefits Act of Ontario and the regulations thereunder.
Financial Services Commission of Ontario (FSCO)
Pension Division
5160 Yonge Street
Box 85, 4th floor
Toronto, Ontario, M2N 6L9
Phone: (416) 226-7776
Toll free: 1-800-668-0128
Fax: (416) 226-7777
E-mail: contactcentre@fsco.gov.on.ca
Motor Vehicle Accident Claims Fund (MVACF) Inquiries
The Motor Vehicle Accident Claims Fund is considered to be the "payer of last resort" as it provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim.
Financial Services Commission of Ontario (FSCO)
Motor Vehicle Accident Claims Fund
5160 Yonge Street
Box 85, 16th floor
Toronto, Ontario, M2N 6L9
Phone: (416) 250-1422
Toll free: 1-800-268-7188
Fax: (416) 590-7076
E-mail: contactcentre@fsco.gov.on.ca
To File a Complaint About a Regulated Sector
Information is provided on this website to aid consumers in resolving a complaint concerning one of FSCO's regulated sectors, see: Insurance; Co-operatives; ; Loan & Trust; Mortgage Brokering; and Pensions. Alternatively, consumers may contact FSCO using the following contact information:
Financial Services Commission of Ontario (FSCO)
5160 Yonge Street
Box 85
Toronto, Ontario, M2N 6L9
Phone: (416) 250-7250
Toll free: 1-800-668-0128
TTY: 1-800-387-0584
Fax: (416) 590-2040
E-mail: contactcentre@fsco.gov.on.ca
Financial Services Tribunal (FST) Inquiries
The Financial Services Tribunal is an independent, adjudicative body composed of nine to 15 members, including the Chair and two Vice-Chairs. The Tribunal has exclusive jurisdiction to exercise the powers conferred under the Financial Services Commission of Ontario Act, 1997 and other Acts that confer powers on or assign duties to the Tribunal.
Financial Services Tribunal
5160 Yonge Street
Box 85, 14th Floor
Toronto, Ontario
M2N 6L9
Phone: (416) 590-7294
Toll free: 1-800-668-0128
Fax: (416) 226-7750
E-mail: contact@fstontario.ca
Media Inquiries
FSCO issues news releases about its activities in the regulated sectors. For additional information, members of the media should contact:
Ms. Rowena McDougall
Senior Manager, Public Affairs
Financial Services Commission of Ontario
5160 Yonge Street
Box 85, 17th Floor
Toronto, Ontario
M2N 6L9
Phone: (416) 590-7176
Toll free: 1-800-668-0128 ext. 7176
Fax: (416) 590-7070
E-mail: rmcdouga@fsco.gov.on.ca
National Secretariats
FSCO supports the development of harmonized regulatory solutions through participation in: the Canadian Council of Insurance Regulators (CCIR), the Canadian Association of Pension Supervisory Authorities (CAPSA), the Joint Forum of Financial Market Regulators (Joint Forum), the General Insurance Statistical Agency (GISA), and
Canadian Insurance Services Regulatory Organizations (CISRO).
For more information on or contact information for these National Secretariats, see:
National Initiatives.
Publication Requests and Other General Inquiries
FSCO produces a variety of
publications for consumers and other stakeholders that are conveniently posted on this website. If you would like to receive a copy of any of our publications, please provide your name, address, the name of the publication you wish to receive, whether you would like the publication in French or English, and the number of copies you are requesting. For publication requests or other general inquiries you may contact FSCO's Contact Centre:
Financial Services Commission of Ontario (FSCO)
Contact Centre
5160 Yonge Street
Box 85
Toronto, Ontario, M2N 6L9
Visit INFO-GO, the Government of Ontario telephone and services directory