Tips and Tools to Help You Use Our Site

 

How Our Site Has Been Structured

 

Our website features an array of customized portals tailored to meet the needs of our various regulated sectors and audiences. 

 

To help you quickly navigate to the information you need, content has been organized by sector, audience, topics and subtopics and wherever possible, sorted in alphabetical order:

 

 

·         Auto Insurance -

 

·         Dispute Resolution Services

 

·         Insurance -

 

·         Pensions -

 

·         Mortgage Brokering -

 

·         Credit Unions / Caisses Populaires

 

·         Co-operative Corporations

 

·         Loan & Trust Corporations

 
 
Not sure where to find what you’re looking for? A convenient tip sheet to frequently accessed pages is available.  If you’re looking for a particular publication or resource, you’re encouraged to consult our Consumer / Industry Publications & Resources Directories, and/or our Forms Directory.
 

Technical Help

Cookies

 
Many websites, including Ontario.ca, use cookies to “remember” information about you and your visit to the site. A cookie is a message sent by the website to your computer where it is saved as a small text file. Each time you access that website, a message is sent back to the site server. Cookies make visiting the site more convenient because you do not have to “reintroduce” yourself with each visit.
 
To read about your privacy when visiting our website, visit the Government of Ontario privacy statement [New Window].

Plug-ins

 
A plug-in is a program that enables your browser to provide a very specific function “on demand”.  For example, a plug-in may be used to access video, audio or other special file formats. When a site requires a plug-in, it will provide clear instructions to acquire and install it.

Alternate File Formats

 
Adobe Flash
 
To display animation and other web page components on the site, the Adobe Flash Player version 10 or higher is required. Pages may not display properly without it. The Adobe Flash Player is available for FREE on the Adobe website.
 
[PDF Document]  Adobe PDF (Portable Document Format)
 
To view, search, digitally sign, verify, print, and collaborate on Adobe PDF files, a FREE copy of the Adobe Reader (version 7.0 minimum) is available on the Adobe website.
 
[Microsoft Word Document] Word
 
To view, print or copy Word documents, even if you don't have Word installed, a FREE copy of the Word Viewer is available on the Microsoft website.
 
PowerPoint
 
To view and print presentations created in PowerPoint, even if you don't have PowerPoint installed, a FREE copy of the PowerPoint Viewer is available on the Microsoft website.
 
Excel
 
To view and print Excel workbooks, even if you don't have Excel installed, a FREE copy of the Excel Viewer is available on the Microsoft website.
 
Screen Resolution
 
We recommend you view our site on a minimum 800 x 600 pixels and 16-bit colour, which is the Windows XP default. Note, however, that our website has been optimized for 1024 x 768 pixels.

To change screen resolution:
 
  1. Right-click your computer desktop to display the menu. Click or use the up/down arrows and press Enter on your keyboard to select Properties.
  2. The Display Properties dialogue box will appear. Click on the Settings tab or press the Tab button on the keyboard until you land on the Tab menu and use the left/right arrows to navigate to the Settings tab.
  3. Use your mouse to drag the slide bar under Screen Resolution or tab to Screen Resolution and use the left/right arrows to adjust the display properties. Standard display options are 800 x 600, 1024 x 768 or 1152 x 864 pixels.
  4. Click the Apply button, or use the Tab button on the keyboard to tab to Apply and press Enter.
 Display Properties

 

Accessibility

 
Learn what FSCO and the Ontario Government is doing to comply with the accessible customer service regulation and what our customers may expect from us. Also find helpful tips to improve the accessibility of this website for all users.
 

Search Tips

 

Tweak your search for better search results
 
More words
 
The more information you provide, the better the results. To return more relevant results, use more words in your search. For example, search “Ontario Pension Plan” instead of just “pension”.
 
Not case sensitive
 
A search query in lower case, UPPER CASE, oR a CoMBiNAtiOn returns the same search results.
 
Exact quotes
 
If you know the exact name or title for what you’re searching, put quotes around the phrase. For example, searching “Ontario Automobile Insurance Policy” only returns pages with that exact phrase.
 
Common words like the/of/it/and
 
Frequently used “stop words” will be ignored by the search engine. For example, a search for “the Financial Services Commission” or “Financial Services Commission” returns the same results.
 
Narrow your search
 
Include the sector and/or publishing format that you’re interested in.  For example, “Mortgage Brokering Frequently Asked Questions on…”
 

 

Website Feedback

 

FSCO welcomes suggestions on how we can improve the service we provide through our website. You can also contact us if you need help finding information on the website or would like to notify us about problems such as a broken link. For these types of website-specific communications, email us at Webmanager@fsco.gov.on.ca.
 

Contact Us

 

If you can't find the information or service you are looking for, there are a number of ways to contact us.
 

Our Service Commitment and Standards

 
Learn about our Service Commitment, and the Common Service Standards you can expect when you contact us.