Dispute Resolution Services

Dispute Resolution Services

Proposed regulatory changes: dispute resolution files New


The Ministry of Finance posted proposed regulation changes for comment [New Window] regarding transferring remaining dispute resolution files from FSCO to the Licence Appeal Tribunal. Comments were accepted until April 1, 2019. 


Auto Insurance Dispute Resolution System

[Information] Beginning April 1, 2016, FSCO will no longer accept applications for mediation, neutral evaluation and arbitration. This includes applications for arbitration where the Report of Mediator is issued before or after April 1, 2016.

As of April 1, 2016, the Licence Appeal Tribunal of the Safety, Licensing Appeals and Standards Tribunal Ontario (SLASTO) will assume all new applications for dispute resolution services.

Go to http://www.slasto.gov.on.ca/en/AABS/Pages/default.aspx [New Window] to get more information about accessing auto insurance dispute resolution services as of April 1, 2016.

FSCO will continue to be responsible for all files remaining open as of March 31, 2016.
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Case Management Portal

Manage your dispute resolution cases with FSCO by accessing the following DR services and resources via FSCO's Case Management Portal (CMP):

  • The Arbitration eCalendar
  • The Mediation eCalendar
  • Arbitrations & Appeals Decisions Database


Mediation Inquiries

All mediation files at FSCO have been closed.


For inquiries about closed mediation files at FSCO:


  • Phone: (416) 590-7210
  • Toll free: 1-800-517-2332, extension 7210
  • Fax: (416) 590-7077



[Information] You may file a Notice of Appeal if FSCO received your application for arbitration before April 1, 2016.

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Appeal Inquiries

  • Phone: (416) 590-7222
  • Toll free: 1-800-517-2332, extension 7222
  • Fax: 416-590-7597​ ​​​​​​​​​​

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