For insurers interested in obtaining access to the DRCD, email email@example.com.
In situations where you have difficulty accessing the DRCD, please notify the Mediation Inquiries Line at
416-590-7210 (toll-free: 1-800-517-2332, extension 7210).
FSCO's Dispute Resolution Case Directory (DRCD) is designed to provide insurers with fast and easy access to basic information on their open applications for Mediation, Arbitration or Appeals at DRS.
Insurers retain exclusive, password-protected access to its directory of files in which it was the named party in the dispute.
In late summer 2010, DRS implemented several enhancements to its DRCD in response to feedback from its stakeholders.
Some of these new features include:
An interactive feature that allows insurers to advise DRS of updated contact information, eliminating the need for notification by fax
The ability to assign up to 10 individual passwords for each Insurer
A streamlined electronic password registration process
More detailed information on open files, such as the issues in dispute
A search and sort function for files
What was not changed:
A User ID/password combination provides secure access to the Enhanced Directory. Access is limited to those persons authorized by a particular Insurance Company.
The following information pertains to the registration and operation of the DRCD: