Effective January 1, 2014, all applications for financial hardship unlocking must be made to the financial institution that holds the locked-in account(s).
It is the responsibility of the financial institution to review the application and if it meets the requirements set out in the law, to approve the application and make the payment from the account in accordance with the Regulation.
The financial institution will also determine if the application is to be refused because it does not meet the requirements of the law.
For assistance on the new process, please refer to the following material: